Straight answers

Frequently asked questions

Costs, grants, paperwork and timescales — answered with numbers, not sales copy.

The essentials

Which areas do you cover?

Surrey, Hampshire and London — including Guildford, Woking, Farnham, Winchester, Basingstoke, Richmond, Kingston and the surrounding towns and villages. See our areas pages for the full list.

Is VAT really 0% on home installations?

Yes — home solar panels, battery storage (including standalone batteries since February 2024) and heat pumps are zero-rated for VAT until 31 March 2027 in Great Britain.

What is the £7,500 heat pump grant?

The Boiler Upgrade Scheme provides £7,500 towards an air source heat pump for eligible homes in England and Wales. We handle the application as part of the installation.

Do you handle the electricity network paperwork?

Yes. Solar, batteries, EV chargers and heat pumps all involve DNO notification or approval (G98/G99). We prepare and submit it for every install — our right-first-time promise is measured on first-pass approval.

What does "Informed Energy. Delivered." mean in practice?

We design from your property's actual data, quote from the design, and publish forecast-vs-actual performance after installation. If the numbers don't support an install, we tell you.

Solar panel installation

Do I need planning permission for solar panels?

Usually not — most domestic rooftop solar is permitted development. Exceptions apply for listed buildings and some conservation areas; we check this in the survey and handle the paperwork where consent is needed.

How much does a home solar system cost?

A typical 4 kWp system costs roughly £5,000–£8,000 installed. VAT is 0% on home solar until 31 March 2027. Adding a battery typically adds £2,000–£5,000.

What do I earn for exported power?

Through the Smart Export Guarantee, energy suppliers pay for every kWh you export. We register the system and size the battery so you keep the most valuable kWh — the ones you use yourself.

How long does installation take?

Most home installs are one to two days on the roof. Our AI design and pre-validated paperwork mean the wait from survey to installation is weeks, not months — measured as survey-to-energisation time.

Battery storage installation

Can I add a battery to my existing solar panels?

Yes — an AC-coupled battery retrofits to almost any existing array without touching the original inverter. It has been 0% VAT since February 2024 and is usually installed in a day.

What size battery do I need?

It depends on your evening usage, your tariff and your generation. We model your real consumption first; most homes land between 5 and 15 kWh. Oversizing wastes capital on cycles you will never run.

Will a battery work in a power cut?

Only if specified with backup capability — many are not. Tell us it matters and we design it in, including which circuits stay live.

How long do home batteries last?

Modern lithium units are typically warrantied for 10 years or a set energy throughput. We track battery health in monitoring so degradation is measured, not guessed.

EV charger installation

Do I need permission to install a home EV charger?

The charger itself is usually permitted development, but every charge point must be notified to (or approved by) your electricity network operator. We handle that paperwork as standard.

Can the charger use my solar power?

Yes — a solar-aware charger can divert surplus generation into the car instead of exporting it. If you have or plan solar, tell us and we specify a compatible unit.

What does a home charge point cost?

Typically £800–£1,200 installed for a 7 kW smart unit, depending on the cable run and your existing consumer unit.

We run a small fleet — where do we start?

With the duty cycle: which vehicles, what daily mileage, what dwell time. We model that first, then size the charging — see our fleet depot electrification service for depots.

Heat pump installation

Will a heat pump work in an older house?

Usually, yes — with honest design. The heat loss calculation tells us what the building needs; sometimes that means larger radiators or targeted insulation first. We tell you the numbers either way.

What grants are available?

The Boiler Upgrade Scheme provides £7,500 towards an air source heat pump for eligible homes in England and Wales, and installations are 0% VAT. We apply for the grant on your behalf.

Do heat pumps need planning permission?

Most domestic air source heat pumps are permitted development under current rules. Listed buildings and some conservation areas need consent — we check and handle it in the survey.

How much will it cost to run?

A heat pump running at a seasonal efficiency of 3–4 turns each kWh of electricity into 3–4 kWh of heat. Paired with solar, a battery and the right tariff, most homes cut heating costs against a gas boiler — we model your case with your numbers before you commit.

Air conditioning installation

Can air conditioning heat as well as cool?

Yes — modern units are air-to-air heat pumps and heat efficiently in winter. For many rooms it is both the cooling and the cheapest heating upgrade in one install.

How much does home air conditioning cost?

A single-room split system is typically £1,500–£3,000 installed. Multi-split systems serving several rooms are quoted from the room-load design.

Does air conditioning pair well with solar?

Very well — peak cooling demand lands exactly when solar generates most. On a sunny afternoon a solar-equipped home can cool essentially for free.

Is planning permission needed?

The outdoor unit is usually fine under permitted development for houses, with placement rules; flats, listed buildings and conservation areas differ. We confirm before any work is booked.

Commercial rooftop solar

Does commercial solar need planning permission?

Most rooftop arrays on commercial buildings are permitted development, with exceptions near listed buildings and in some designated areas. We confirm status during feasibility.

What return should we expect?

Daytime-heavy consumers commonly see payback in 4–7 years, with the system designed for 25. We model it against your actual half-hourly data, so the forecast is yours, not an average.

Can we add batteries later?

Yes — we design the system battery-ready, and add storage when your tariff and usage justify it. Sometimes it pays from day one; the model tells us.

What about tax treatment?

Solar and storage plant can qualify for capital allowances. We provide the itemised cost breakdown and generation forecast your accountant needs to claim correctly.

Fleet depot electrification

Our grid connection is too small — is that the end of it?

Rarely. Load management, on-site solar and storage can multiply what a constrained connection supports. We model the depot as one system before assuming a costly upgrade.

What funding is available?

Eligible fleet operators can access grant funding of up to £1m per site right now. We prepare the application alongside the engineering design.

Can we electrify in stages?

Yes — most depots should. We design the end state, then phase installation to match vehicle replacement cycles, so capital follows the fleet.

Which vehicles does this cover?

Vans, HGVs and mixed fleets. The duty-cycle model tells us what each vehicle class needs; the depot design serves the mix, not the average.

Get an informed view of your property

Tell us what you're hoping to do. We'll come back with numbers — what it could generate, what it could return, and how fast we could have it energised.

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